Privacy policy

This Privacy Policy governs the manner in which Joia collects, uses, maintains, and discloses information collected from users (each, a "User") of the Joia website and any associated services (collectively, the "Service").

Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, register on the website, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Service. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Service anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Service-related activities.

How We Use Collected Information

Joia may collect and use Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Service.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order or subscription. It may also be used to respond to their inquiries, questions, and/or other requests.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Service.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Changes to This Privacy Policy

Joia has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Service, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Service. Your continued use of the Service following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this Service, please contact us at support@joiachat.com.

Last update

This document was last updated on January 25th, 2024.